Job Title : IT Helpdesk anlayst - Level 3
Job location - Atlanta, GA and Dallas TX - onsite
Job Tenure - Full time
The Desktop Technician provides support in the areas of end-user support requests, onboarding, offboarding, asset management, printer management, and networking within the Information Technology department. Our Desktop Technicia is a self-starter who can be the sole point of contact for a remote office, but also participate in a strong IT team environment.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
End-User Support:
- Quickly and efficiently resolve requests for various issues.
- OS/Software/Hardware support (Windows 10, Office 365).
- User and asset management through Active Directory, Azure, and Intune.
- Desk and Mobile phone support.
- Handle licensing and purchase requests as needs arise.
- Printer and scanner installations and management.
- Assist with physical office moves and end-user setups.
- Understand and configure TCP/IP network infrastructure.
- Troubleshoot issues as needed.
- Communicate with users regarding their tech issues.
- Visit offices in the area to resolve on-site issues.
- Travel to other Stream offices/markets when needed.
Onboarding:
- Determine equipment and licensing needs for all incoming Stream employees.
- Create POs, tickets, tasks, etc. to communicate equipment purchasing and/or licensing needs once approval is received.
- Administer, create, and manage Active Directory, Office 365.
- Maintain accurate asset inventory.
Offboarding:
- Disable all user access (email, licensing, software, fob, etc.) and collect equipment.
- Back up all data, clean up computer, and update assets.
Asset Management:
- Track computer inventory.
- Receive and deploy new computer equipment.
- Produce asset reports for each location and entity.
Qualifications
KNOWLEDGE / SKILLS / EXPERIENCE / EDUCATION:
The Ideal candidate will have the following:
- Bachelor of Business Administration or equivalent degree from an accredited university or trade school
- 3-5 years of work experience providing departmental technical support
- Excellent communication skills (both verbal & written)
- Strong organizational skills
- Strong troubleshooting skills
- Technical writing skills
- Proficiency with Microsoft Word, Excel, PowerPoint and Outlook applications and mobile apps
- Experience in various technology solutions (software, hardware, subscriptions)
- A+, Network+, or MS certification preferred
- Self-starter with a strong drive to be a part of a team
- Attributes which align with Stream's core values - smart, honest, nice and passionate individual